What is Caragari return policy?

We want you to be completely satisfied with your purchase; however, due to the nature of our products, we maintain a strict return policy. Please review the details below:

• Bridal Items: Bridal items are FINAL SALE and cannot be returned or exchanged under any circumstances.
  
  
• Party Wear and Jewelry: Returns are accepted within 7 days of purchase, provided items are unworn, unused, with original tags attached.
  
  
• Lawn and Other Items: Returns are accepted within 14 days of purchase, provided items are unworn, unused, with original tags attached.
  
  
• Gift cards: Gift Cards cannot be returned or exchanged under any circumstances
  
  
• Worn or Used Items: We do not accept returns for any items that show signs of wear or use.
  
  
• Proof of Purchase: For in-store purchases, a receipt is required for all returns. For online purchases, returns must be requested through the same account used to place the order.
  
  
• Return Shipping: Customers are responsible for return shipping costs. Return shipping labels are not provided.
  
  
• Shipping and Delivery Fees: These fees are non-refundable.

Why These Return Policies?

We understand that this policy may raise questions. Here's why we enforce it:

• You deserve brand-new, unworn garments. We do not resell returned items as we want every piece you purchase to be in pristine condition.
  
  
• Many of our products are sourced from various manufacturers across Pakistan and India and imported to the US for your convenience. Returning these items to manufacturers is not feasible due to the high management and shipping costs.
  
  
• Accepting returns would significantly increase costs, leading to higher prices, which we wish to avoid for our customers.

We encourage you to shop with care and ensure you are confident in your purchase. Our team is always available to answer any questions and assist you before placing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@caragari.com.

For any questions or assistance, our support team is here to help!